Service Schedule: Monday to Friday

Requirements:

For Burial Assistance:

  • Photocopy of Death Certificate (claimant should be any immediate member of the family of the deceased)

For Medical Assistance:

  • Doctor’s prescription/Medical Certificate /Hospital Bill

Food and Transportation Assistance:

  • Police Blotter, in case client is a victim of pickpockets
  • Certificate of Indigency from the Barangay, in case of food assistance

 

FRONT LINE SERVICESSTEP BY STEP PROCEDUREOFFICER/ EMPLOYEE RESPONSIBLEMAX TIME OF TRANSACTIONFEES
Assistance1. Write your name and the purpose of the visit on a client logbook. Submit requirement/s. Mr. Wilfredo Hapa2 minutesN/A
2. Submit yourself to an interview and give all the necessary information and cooperation during the interviewMrs. Angela Azore5 minutes
3. Sign the AICS form and wait for the MSWDO staff to secure other signatures needed
4. Receive the necessary referrals for assistance and sign the logbook

Counselling

FRONT LINE SERVICESSTEP BY STEP PROCEDUREOFFICER/ EMPLOYEE RESPONSIBLEMAX TIME OF TRANSACTIONDOCUMENTS PRESENTEDFEES
Simple Counselling1. Register in Clients’ LogbookMr. Wilfredo Hapa2 minutesNoneN/A
2. Submit for initial/basic interviewMrs. Angela Azore
3. Proceed to division/unit routed to and answer questions
4. Attend and participate in counselling session30 minutes to 2 hours
Note: For major/complex cases that needs a social worker’s assessment and several interventions, case management may take 1-2 working days.